Return Policy

Exchanges and Store Credit with receipt only.

No Cash Back or Credit Back on Cards. We can offer an exchange for another item or store credit, as long as the item has not yet been worn or washed, still has the tags attached, and the original receipt is provided.

If you are local to Worcester, you can bring your item(s) in to the team store to exchange. Please ensure that all tags are attached and bring in your packing slip or order number.

Exchanges via shipping must be accompanied with an additional $10.00 shipping fee (check or money order) if located within the US. We recommend that you return items via an insured mail service for your protection. 

To help us rapidly process your request, please include the following information:

• all items must be unworn with original tags still attached
• your original receipt
• contact information
• shipping address
• item number, name and size if applicable that you wish to receive in exchange

Send returns to:
Worcester Red Sox Official Store
100 Madison St
Worcester, MA 01608

We will update your online order and send you confirmation once the exchange is complete. Please allow up to 7 business days for the transaction to be completed and order shipped back out to you.

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

 

Other notes about exchanging items

Please note that some items are considered final sale and are not exchangeable. It is at the sole discretion of the management staff to deny a request to exchange an item.