Return Policy
Special Holiday Return Policy
Items purchased between now and December 31, can be exchanged by January 31, 2026, following the return guidelines. When making a purchase in-store, you can request a Gift Receipt. Please note that holiday merchandise can only be returned before December 25th and will be considered final sale after that date.
Price Matching Policy
If we mark down a regularly priced item within 14 days of your purchase, let us know—we’ll refund the difference! Please note that clearance, final sale, and other specially discounted items are not eligible for price matching.
Return Policy
You may exchange your order within 45 days of purchase. All items must be unworn with original tags still attached with original proof of purchase or gift receipt.
To exchange an item and you are local to the park, we can process the exchange in-store. If you plan to return the item by mail, we will issue a refund for the original purchase and assist you in placing a new order for the correct item.
For online orders please include the following:
- Your original receipt
- Contact information including email address
- Details of the item being returned, including a brief explanation as to why it is being returned.
Ship or drop-off returns to:
WooSox Team Store
100 Madison Street
Worcester, MA 01608
We no longer issue store credit for returns.
Damaged, Incorrect or Missing Items
If you have received a damaged, incorrect or missing item, please send us an email with the details of the issue by using the contact us form. Include in the email your order number and the full details of your concern. Please attach a photo of the order form and products or packaging, if possible.
We will email you a return label for shipping any damaged items back to us. Once we receive the returned item, we will promptly send your replacement and notify you of the updated tracking.
If you received an email stating one of your items is currently backordered or may have experienced a delay, please review that email to inform you of when your item will be shipped out.
When can I expect my credit to be completed?
Due to our high volume of orders, please allow up to 14 business days to fully process any credit requests.
Please note that returns cannot be accepted for clearance, customized apparel, special holiday merchandise or foundation items. We appreciate your understanding!