Exchanges and Store Credit with receipt only.
No Cash Back or Credit Back on Cards.
Exchanges must be accompanied with an additional $10.00 shipping fee (check or money order) if located within the US ($25.00 for Canada and Alaska). We recommend that you return items via an insured mail service for your protection.
To help us rapidly process your request, please include the following information:
- all items must be unworn with original tags still attached
- your original receipt
- contact information
- shipping address
- item number, name and size if applicable that you wish to receive in exchange
Send returns to:
Worcester Red Sox Official Store
100 Madison St
Worcester, MA 01608
If you are local to Worcester, you can bring your item(s) in to the team store to exchange. Please ensure that all tags are attached and bring in your packing slip or order number.
If an incorrect item was shipped, the Worcester Red Sox will send out a return label. When the incorrect merchandise has been received, the Worcester Red Sox will ship out the correct merchandise.
Please note that the Worcester Red Sox Official Store will only refund shipping or provide a return label, if your return was a result of our error.
Holiday specials and discounts are only valid on dates and times listed for that special. Orders placed outside of these dates will not be eligible for discounts.
FACE COVERS ARE NON-RETURNABLE AND NON-REFUNDABLE
Damaged or Defective Items
If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.
We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out.
Wrong item received
If you received an incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.
We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
When can I expect my credit to be completed?
Please allow up to 14 business days to fully process any credit requests.